QSO 640 Final Project, Project Management Plan The project, “HighLEARN Interactive Sales Learning Portal”, was developed primarily
to provide training of employees about online sales at Hightower Global Solutions. The company
was experiencing trouble training new hires because of the seasoned employees’ unavailability.
Struggles existed between balancing between training new hires and their jobs. At the same time,
it was necessary to develop an online platform for new employees to continue training, while the
experienced employees continue to handle their duties (El et al., 2021). The expectation was that
it would assist Hightower Global Solutions attain their set objectives, which include the need to
develop a “highly-engaging portal to assist improve performance in sales” (Mind Edge
Interactive eLearning Tool, 2017). Hightower Global Solutions appreciated DiBello’s expertise
in effectively managing a project as a project manager, thus tapping into his experience and
expertise to head the project. Peter McKenzie’s appointment of DiBello was meant to oversee
project supervision. Peter McKenzie is Hightower Global Solutions’ Executive Sales Director
and Project Sponsor.
Feasibility and Strategic Goals
The project was highly feasible, and genuinely a fit for an organization like Hightower
Global Solutions. The main creator of the project opted for a non-numerical technique.
Hightower Global Solutions believes that connecting people in this manner is important for the
long-term success of the company. According to Ferreira et al. (2021), the scenario presents an
operating requirement because of the ever-growing product offering of the organization, and the
sales associates dispersed geographically, which needs to be connected in some way (Mind Edge3
Interactive eLearning Tool, 2017). There is also a database that can be accessed easily
worldwide. An economic, organizational, and technical feasibility study on the project is
important as part of the initiation phase.
A feasibility study seeks to examine the projects’ strengths and weaknesses. This ensures
the project remains a practical fit for the organization, while aligning with the company’s
objectives. When complete, the HighLEARN project will boost the ability of sales associates to
get real time training on every Hightower service (Mind Edge Interactive eLearning Tool, 2017).
In addition to connecting with the Hightower sales force around the world, giving sales
associates the ability to share data, and learning from one another is crucial (Ferreira et al.,
2021). Blended learning is a combination of online and classroom training, while greatly
benefiting from knowledgeable sales team, which is entirely aware of the services offered by
Hightower.
Project Charter
McKenzie produced a highly detailed project charter. In this case, the project charter
documents the scope, goals, and deadlines of the project scope at a high level. The project charter
authorizes the presence of the project formally, as well as provides the project manager with the
authority to complete the activities of the project.
HighLEARN Project Charter
Title of the Project – HighLEARN Interactive Sales Learning Portal
Date – 9/24/214
Business Case – Sales associates at Hightower are responsible for handling the value
propositions, features, and client needs for an expansion of complex array of products/services.
People are found in hundreds of different offices around the world, thus it’s not logistically or
financially feasible to train everyone within the classroom setting. Notably, HighLEARN is an
excellent way to share information on sales, as well as increase the product knowledge of people,
and the support sales associates to meet certain sales targets.
Project Purpose – HighLEARN will provide secure and personalized access to the most
updated product information, sales case studies, client presentations, demos, webinars, and the
ability to engage in real time with fellow employees on ways of pitching products, and handling
specific situations about sales (Mind Edge Interactive eLearning Tool, 2017). In turn, there will
be an increase in depth and breadth of sales information and knowledge to minimize reliance on
specialists. It will reduce costs on training and travel expenses. Accordingly, directors and
associates of sales will be invited to suggest functionality and features for inclusion in the project
as it unfolds.
Project Objectives – All the sales associates must attain certain individual sales quotas
and, at the same time, contribute to division quotas. The more associates know about the
company’s products, and how to position them to meet the needs of clients, the more they will
likely succeed in attaining the needed quotas (Ferreira et al., 2021). With a user experience and
customized interface, the project will provide easy navigation to up-to-date and relevant
information, which supports client engagements (Mind Edge Interactive eLearning Tool, 2017).5
The project will serve the needs of sales associates, as well as empower them to realize corporate
and personal goals.
Project Personnel/ Team Membe
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